RETURNS & EXCHANGES
All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
Merchandise may be returned for ONLINE STORE CREDIT only within 15 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. Only orders placed within the continental U.S with be qualified for a return shipping label through our returns portal.
Please allow 3-4 business days for us to receive your return, and 7-10 business days to process your store credit.
If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email firstname.lastname@example.org before placing your order.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Our return address is below:
B. Monroe Boutique
194 Shi Rd
Macon GA 31220